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FAQ

QUESTION:
How are the products shipped?

ANSWER:
Our products are shipped Fedex Ground and occasionally USPS Priority Mail.

QUESTION:
Why the  USPS shipping cost is so expensive?

ANSWER:
When you added too many items to the shopping cart the shipping cost can be very expensive.  You need to break into smaller orders to reduce the cost.  The Carriers will charge more if they you are intended to shipping the order together.  

QUESTION:
What is the turn around time?

ANSWER:
We make every effort to ship your order within 3 business days of receipt, providing we have it in stock. For some larger orders the turn around is up to one week production time.

QUESTION:
What is the shipping cost?

ANSWER:
We offered free shipping for lower 48 US states.  For others, you can obtain the shipping cost in real time by adding an item to the shopping cart and proceed to checkout. On top of the checkout page you need to click on the "Estimate Shipping and Tax" link to enter the shipping to ZIP code or select a country.

QUESTION:
Do you make your own products?

ANSWER:
ZafuStore.com is one of the few companies in the industry that makes all of our own products. Many of our competitors buy from a manufacturer and they are a middle man. That costs you an extra markup. Since we make our own you receive a better value.

QUESTION:
Where is the products being made?

ANSWER:
Proudly made in the USA, we offer the highest quality meditation supplies in the world.

QUESTION:
What is the thickness of the zabuton and if they compress with use?

ANSWER:
The thickness of the standard zabuton is around 2.5 inches. The large and jumbo size zabuton is around 3.5 inches. Unlike the cotton zabuton, our kapok zabuton will lose some of its loft and compress a little with use. Kapok is very resilient and comfortable material.

QUESTION:
What is the Kapok?

ANSWER:
Kapok is a fiber extracted from the seedpod of the kapok tree and harvested in the rainforest.  It works very well for cushions because kapok's superior resilient qualities. 

QUESTION:
What are the buckwheat hulls?

ANSWER:
Buckwheat hulls are the outer shell that protect the kernels of grain from insects and/or extreme weather. No pesticides are used in the growing of buckwheat hulls.

QUESTION:
What is the difference between kapok and buckwheat hulls?

ANSWER:
The kapok fiber provides a soft, firm support, and very comfortable but will lose some of its loft and compress a little with constant sitting and should be re-shaped by patting from time to time. Buckwheat hulls do not compress with use. Like sitting in sand they will mold to your shape. They do make for a heavier cushion. It is all a matter of personal preference.

QUESTION:
What is the guideline for selecting between medium and large kapok zafu?

ANSWER:
Large size zafu is really taller and bigger. We recommend this for people 6' tall and over and/or weight over 200lbs. Also, we recommend large zafu if you are concerned about kapok loose some of its loft and compressing with constant sitting.

QUESTION:
What is the best color for me?

ANSWER:
We sold more black than any other colors combined. However, if you are not sure what color you want, here is the scanned sample swatches of fabric you can take a look at.  In addition, most of the fabric we have is very attractive and subtle enough for meditation.  You don't want to be too colorful which can distract the meditator.

QUESTION:
What is the relationship between ZafuStore.com and Amazon.com?

ANSWER:
We are an Amazon.com Pro Merchant seller. We pay them a pretty high commission to sell our products on their website. It would save us a commission charge if you were to purchase directly from our website. Also, the price and/or the shipping cost is usually lowered on our website. Please consider shopping directly through our store.