FAQ

QUESTION:
How are the products shipped?

ANSWER:
Our products are shipped Fedex Ground and occasionally USPS Priority or First Class Mail.

 

QUESTION:
What is the turn around time?

ANSWER:
We make every effort to ship your order within 1-3 business days of receipt, providing we have it in stock. For some larger orders the turn around is up to one week production time.

QUESTION:
Do you make your own products?

ANSWER:
ZafuStore.com is one of the few companies in the industry that makes all of our own products. Many of our competitors buy from a manufacturer and they are a middle man. That costs you an extra markup. Since we make our own you receive a better value.

QUESTION:
What is the Kapok?

ANSWER:
Kapok is a fiber extracted from the seedpod of the kapok tree and harvested in the rainforest.

QUESTION:
What is the buckwheat hulls?

ANSWER:
Buckwheat hulls are the outer shell that protect the kernels of grain from insects and/or extreme weather. No pesticides are used in the growing of buckwheat hulls.

QUESTION:
What is the different between kapok and buckwheat hulls?

ANSWER:
The kapok fiber provides a soft and firm support, but will loose some of its loft and compress with constant sitting and should be re-shaped by patting from time to time. Buckwheat hulls do not compress with use. Like sitting in sand they will mold to your shape. They do make for a heavier cushion. It is all a matter of personal preference.

QUESTION:
What is the guideline for selecting between medium and large kapok zafu?

ANSWER:
Large size zafu is taller and bigger. We recommend this for people 5' 11" tall and over and or weight over 200lbs. Also, we recommend large zafu if you are concerned about kapok loose some of its loft and compress with constant sitting.

QUESTION:
What is the relationship between ZafuStore.com and Amazon.com?

ANSWER:
We are an Amazon.com Pro Merchant seller. We pay them a pretty high commission to sell our products on their website. It would save us a commission charge if you were to purchase directly from our website. Also, the price and the shipping cost is lowered on our website. Please consider shopping directly through our store.